Book Excerpt: In this digital age, customer journey as we know it may no longer exist
What is evident is that technology has changed the way customers buy. However,...
Book Excerpt: How chatbot threatens to upend an entire industry in the Philippines
Personalised customer experience is now possible at better values. With a...
Book Excerpt: How I survived an elevator pitch session with Tim Draper
Royston Tay co-founded Zopim in Singapore in 2007 with Wenxiang Wu, Yang Bin...