Halosis’s chatbot Hana offers virtual assistance for receiving and processing orders and performing stock management tasks in both Indonesian and English

Halosis, a provider of natural language processing (NLP)-based virtual assistant chatbot to micro, small, and medium enterprises (MSME) in Indonesia, has secured US$1.2 million in funding from undisclosed investors.

The company said in a statement that company expects to raise its Series A round in late 2019 or early 2020, Slator reported.

Established two years ago, Halosis’s chatbot Hana offers virtual assistance such as receiving and processing orders and performing stock management tasks in both Indonesian and English. The platform is localised for the Indonesian market and has been compiling a termbase of words used frequently by buyers and sellers in about 10 major dialects of Indonesia.

Hana also connects with services such as messaging applications, courier partners, e-wallet applications, and banking to accommodate online transactions.

Aiming at MSMEs, the company mainly assists female clientele in MSMEs space that accounts for up to 40 per cent of the US$8 billion sales in the Indonesian e-commerce sector.

“We use AI-based chatbot that automate the order-taking process using text analytics, NLP, machine learning, and image recognition to serve our customers,” said Andrew Darmadi, Halosis CEO and Co-founder. He further mentioned that Halosis aspires to be like Indian social e-commerce startup Meesho in terms of service.

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As stated in the reports released on the state of AI this year, there’s been an optimistic outlook on multilingual chatbots. With recent breakthroughs from NLP research, it is well-off to have a fair share of the AI-NLP pie that will worth over US$100 million in the next 12 months
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