Oto snags $5.3M seed to use AI to understand voice intonation
Oto, a startup spun off from research at SRI International to help customer...
This brilliant app waits on hold for you
DoNotPay helps you get out of parking tickets and cancel forgotten...
Customer service: is it still relevant in the age of automation?
A closer look at customer service — the lifeblood of any...
Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra customer service
As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s...
A comprehensive guide to handling product returns carefully without upsetting customers
Most customers value the free return offer and only use policies when the...
Battlefield winner Forethought adds tool to automate support ticket routing
Last year at this time, Forethought won the TechCrunch Disrupt Battlefield...
Customer success isn’t an add-on – Start early to win later
Customer Success needs to be structured to scale. And it needs to be top-of-mind...
4 ways to build customer service through social media channels
Your social media presence and how you interact with your customers is key to...
How do you optimise the customer experience during a festive rush?
With the growth of e-commerce, customers are becoming used to higher standards...
How startups can defeat challenges in customer satisfaction
A satisfied customer can come up with roses for your startup; therefore come...