Nine lessons on how Niantic reached a $4B valuation
We’ve captured much of Niantic’s ongoing story in the first three...
The things online marketplace veterans can teach us
The e-commerce scene has evolved and grown exponentially since the first wave of...
Customer service is the important ‘middle-part’ startups cannot overlook
Customer service = client retention You’ve manifested a bright idea,...
Looking at customer experience through the customer’s eyes
It is the proverbial million-dollar question: “what does the customer...
Bonobo AI raises $4.5M seed round to help companies turn interactions with customers into valuable data
Bonobo AI, an AI-based platform that helps companies get insights from customer...
Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets
For customer service, Ultimate.ai‘s thesis is it’s not humans or AI...
Cogito scores $37M as AI-driven sentiment analysis biz grows
Cogito announced a $37 million Series C investment today led by Goldman Sachs...
Telling your customer “no” can be the best way to grow your business
Consumers have become jaded and expect salespeople to make promises that stretch...
DigitalGenius raises $14.75 million Series A for AI-based customer service solution
When DigitalGenius participated in the TechCrunch Disrupt Battlefield...
Live customer support can help enhance e-commerce engagement and conversions
Online buyers expect instant answers Editor’s...